Refund policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only, unless otherwise specified.

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.

Please see below for more information on our return policy.

Returns

For perfume oil purchases, all returns must be made within 7 days of the purchase date. All returned items must be in new and unused condition, with the original packaging intact. Refunds will be done only through the Original Mode of Payment.

Return Processing

To return an item, please contact help@scent-dna.com and we will provide further details

After receiving your item and inspecting the condition of the item, we will process your exchange.

Exceptions

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Questions

If you have any questions concerning our shipping, please contact us at